Cancellation and Rescheduling Policy:

Thank you for choosing Unhooked to support you in your addiction recovery! We understand that unexpected circumstances may arise, and we want to ensure a smooth and convenient experience for both you and our coaches. To maintain the quality of our services and accommodate the needs of all our customers, we have established the following cancellation and rescheduling policy:

1. Cancellation and Rescheduling:

   • We kindly request a minimum of 24 hours' notice for any appointment cancellations or rescheduling requests. This allows us to offer the time slot to other clients who may be waiting.
   • If you need to cancel or reschedule your appointment, please notify us as soon as possible. You can do this by contacting your addictions coach through email, phone, or any other communication channel provided.

2. Cancellation Fees:

   • Cancellations made with less than 24 hours notice will be subject to a full fee charge. This policy is in place to compensate our coaches for their time and to ensure fairness to both parties.
   • In case of unavoidable circumstances, we encourage you to reach out to us directly, as we understand that emergencies can occur. We will assess each situation individually and determine if any exceptions can be made.

3. No-Show Policy:

   • If you fail to attend your scheduled appointment without prior notice ("no-show"), the full fee for the session will be charged. This policy is in place to honour our coaches' time and the commitment they have made to be available for your session.

Provider Responsibilities:

• Our coaches will make every effort to be punctual, fully prepared, and available for your scheduled coaching sessions.
• We will maintain open and clear communication channels to address any concerns, questions, or rescheduling requests promptly.
• In the unlikely event that our coaches need to cancel or reschedule an appointment, we will notify you as soon as possible and make arrangements to find a suitable alternative.

We appreciate your understanding and cooperation regarding our cancellation and rescheduling policy. By adhering to these guidelines, we can ensure a fair and efficient experience for all our valued customers. If you have any further questions or require assistance, please don't hesitate to contact us.

Payment Schedule for Courses and Coaching:

In addition to our cancellation and rescheduling policy, we want to inform you about the payment schedule for courses and coaching experiences you purchase. By proceeding with the payment and enrolling in our services, you are agreeing to the agreed timeframe for subscription payments.

1. Subscription Payments:

   • When you purchase a course or coaching experience from us, you are entering into an agreement to make the scheduled payments according to the outlined timeframe.
   • The payment schedule will be clearly communicated to you during the enrollment process, including the frequency (e.g., weekly, monthly) and duration of the payments.
   • It is important to adhere to the agreed payment schedule to continue accessing the course materials or coaching sessions without interruption.

2. Responsibility for Payments:

   • It is your responsibility to ensure that the scheduled payments are made on time, using the agreed payment method provided during the enrollment process.
   • If there are any changes or issues with your payment method, please notify us promptly so that we can assist you in resolving the matter and avoid any disruption in accessing the course or coaching services.

We strive to provide you with valuable educational content and transformative coaching experiences, and your commitment to the agreed payment schedule allows us to continue offering these services to you and other customers. If you have any questions or concerns regarding the payment schedule or need assistance, please reach out to our customer support team.

Thank you for understanding and agreeing to the payment schedule for the full course or coaching experience.

Thank you for choosing Unhooked. We look forward to assisting you on your journey towards addiction recovery!